Shipping costs are based on product weight and dimensions. Ground shipments are sent via either FedEx or UPS; freight shipments are sent via one of our trusted carriers. All of our shipments are insured.
- Compostable Dinnerware : 2-3 Weeks
- Solar equipment : 1-2 Weeks
- Wind equipment : 1-2 Weeks
- Please allow 2-3 weeks for International Shipping to Port
All shipments should be inspected at the time of delivery.
If delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please note, signing for your delivery without noting any damages, issues, or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Solan INC cannot be held liable for any damages or missing pieces (and leaving a note and/or instructions for the driver is the same as signing for your products in good condition). If you choose to sign for a visibly damaged product, please note on the relevant paperwork that you are signing for a damaged package; however, Solan INC cannot be held liable for any damages or missing pieces accepted via signature delivery.
If your order has one of the following requirements:
• Preference for FedEx or UPS
•An important deadline
Please specify this in the order notes when you place your order and we will do our best to accommodate you. If you have other requirements, please call our sales department at email@example.com before placing your order and they will assist you.
Because we warehouse our products across the US, sometimes we may need to ship your order from two or more different locations. In situations where this is the case, we will never charge you more for shipping than you originally paid.
If your order needs to arrive in a single shipment, please contact our sales department when placing your order at firstname.lastname@example.org or add this information to the “Order Comments” box..
Solan can ship orders outside the United States. We will negotiate with carriers for freight orders, please contact our sales department at email@example.com to place your order. All international orders are sent “Deliver Duty Unpaid,” so you will be responsible for any duties or taxes upon your order’s arrival.
Shipping on your FedEx or UPS Account
It is Solan’s policy to ship regular parcel orders (ground, air / express shipments, non freight) on our UPS account. However shipping requests can be accommodated.
Certain products on Solan must be shipped freight. This is usually due to the product’s weight or physical dimensions. Flooded lead-acid batteries must also ship freight because they are considered hazardous materials. Solan products that must ship freight regardless of weight are:
• Large solar panels (over 90 watts in most cases)
• Large Inverters (over 1kw)
• Rails longer than 9 feet (108″)
• Flooded lead-acid batteries
Anything that weighs more than 70 lbs must also ship freight. Products that often fall into this category include:
• Deep cycle batteries
When placing an order that must ship freight, you will need two pieces of information:
• Is this shipping to a commercial zone or a residence?
• Will you need a lift gate?
If your freight shipment is going to a residential area, the cost will be greater than if you were to ship freight to a commercial zone. Because these areas are more accessible and tend to be on established routes already, shipping to them is less costly.
If your product shipping freight weighs more than 100 pounds and you do not have access to a forklift or loading dock at your destination, you will need a lift gate to get your pallet from the truck to the ground.
Freight can be complex. If you would like some additional help picking the right shipping choice for your order, please contact our sales department at 888-899-3509 ext. 1 and they will help you with the process. Because the freight quotes on the front end of our website are approximate, they may be able to give you a better rate as well.
Ground / Freight Cost Logistics
Unforseen logistic related expenses.
Any fees incurred by any shipping carrier due to lack of delivery information (address & or location) will automatically be billed to the customer. Please make sure you check your order confirmation to ensure accurate information has been noted.
If placing order via phone, please inform sales representative to note any shipping irregularities (which may be inaccessible to shipping carriers such as narrow driveway, rural locations, steep hills, dirt / gravel roads and missing address information and signage.)